Questions
Asked and answered
If something is not here, ask MACPAN Panificadora Fonseca.
Is this an order with fixed prices?
No. The app writes a request. MACPAN Panificadora Fonseca confirms the products, the packs, the prices, the days and the time before the first delivery. Reference prices are a proposal taken from published shop prices, which already include any tax.
What happens when I change the week?
You save the grid as a new version. It counts once you hand it to the bakery, and starts on the first delivery day the proposed cut-off allows; until then the version before stays in force. Once an older version was handed over, you can send only the changes.
Why do quantities jump by 6 or 10?
Some breads are proposed in bags of 6 or 10; the others go one by one. Each press of + or − moves one whole pack, so the request matches what can be delivered. The bakery confirms the packs.
What about public holidays?
For each holiday on a delivery day you choose: delivered as usual, no delivery, or its bread comes with the delivery before it.
Can I stop deliveries for a while?
Yes. Add a pause of up to 30 days, skip up to 7 days, or add extra bread for a busy week. Each one goes in the request; the app reminds you to send the order again after a change.
What if bread is missing or damaged?
Count it at the door. On Received, set what arrived and what you handed back and write a note. Under the Código de Comercio, accepting goods without objecting makes later claims hard.
Will I get an invoice?
A merchant must invoice. If you need to deduct the cost, ask for an electronic invoice in your business name with its NIT.
Do deliveries reach rural areas?
The app proposes fixed delivery days outside the town centre. The bakery confirms whether it delivers to your area and on which days.
Does the app need the internet?
No. Everything stays on your phone. A request leaves only when you send it yourself on WhatsApp, by email or by another app.
Ready when you are
Plan your standing order
Choose the bread for each day, see the week’s total and the first deliveries, and send the request on WhatsApp or by email. MACPAN Panificadora Fonseca confirms the products, the prices and the days.
